Privacy Policy

Last Updated: [15.05.2024]

This Privacy Policy describes how Linens and Treasures (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit or use our website located at https://linensandtreasures.co.nz. Your use of the Website signifies your consent to the practices explained in this Privacy Policy.

1. Information We Collect

We may collect various types of information from you, including:

1.1 Personal Information

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

1.2 Usage Information

• IP address
• Browser type
• Device information
• Cookies and tracking technologies

1.3 Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your order/s and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

2. How We Use Your Information

We may use your information for the following purposes:

2.1 Providing Services

• We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

2.2 Analytics and Improvements

• To analyse and improve the Website’s performance and functionality: We continuously assess and enhance our Website to provide you with a better experience.
• To monitor and analyse usage patterns: We analyse user behaviour to tailor our services to your needs and preferences.

2.3 Marketing and Communication

• Sending you updates, newsletters, and promotional materials if you’ve opted in

3. Cookies and Tracking Technologies

• We employ cookies and similar tracking technologies to gather information about your interactions with the Website. You can adjust your browser settings to manage cookies.

4. Third-Party Links

• Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

5. Disclosure of Information

We may share your information with third parties in these scenarios:

• With your consent
• To fulfil legal obligations
• To safeguard our rights and safety

6. User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

7. Data Security

We take reasonable measures to protect your information from unauthorised access or disclosure. However, please understand that no method of internet transmission or electronic storage is entirely secure.

8. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Withdraw consent for specific data processing activities
• Object to the processing of your information
• Lodge a complaint with the relevant authority

9. Changes to This Privacy Policy

We may periodically update this Privacy Policy. Any modifications will be posted on this page along with the updated date.

10. Contact Us

Should you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us at info@linensandtreasures.co.nz

By using our Website, you acknowledge that you’ve read, comprehended, and agreed to the terms and conditions outlined in this Privacy Policy.